Refund policy

Return & Refund Policy

This policy applies only to all Battlite products purchased in the United States.

Return Policy

We have a 30-day return policy, which means you have 30 days to apply for a return after receiving the item. When you send us an email to request a return, we will respond to you within 24 hours.

We accept order cancellations before the product is shipped or produced. Once your order is canceled, you will receive a full refund.

If the product is defective due to quality problems rather than damage or misuse by you, we can accept returns, provide free repair services, or replace you with new products.

If you don't like it or need to return it for other reasons, we also allow returns within 30 days.

Return Steps

Step 1: Email us with your order information and brief return instructions.

Step 2: Once we confirm that the product is defective and needs to be replaced, Battlite will send you a return label.

Step 3: Attach the return label and package the item properly. The item will be shipped in the same packaging as it was originally shipped (this does not apply to defective items). Damaged items will result in a refund failure.

Step 4: Once we receive and inspect your return package, we will process your return within 7 business days.

Notice

We do not accept returns sent directly without prior notification. Any address on the package is not approved as a return address. No refunds will be given for packages returned without providing a return address authorized by customer service.

If a return is due to product quality issues or damage in transit, you must provide customer service with videos or photos to support the claim that the item arrived damaged or malfunctioning. If the customer refuses or fails to provide video or photos of the claimed faulty/damaged item, we do not provide Freight Forwarding Collection (FTC) service for the returned package and the customer is solely responsible for returning it or not refunding the customer.

If the return request for damaged/defective goods can be resolved by simple parts repair and after-sales technical support, we can provide the option of free replacement parts and, with your

consent, provide suggestions on how to repair the product in order to You don't have to go through the cumbersome return process.

After the 30-day return period, if the product fails, customers can use the Battlite 8-year warranty policy for warranty, please refer to the warranty policy for details.

Refund policy

Once your return is received and inspected, we will send you a receipt notification via email. We will also notify you of approval or rejection of the refund. If you're approved, your refund will be processed and a credit automatically applied to your original payment method within 7 business days.

Note: Due to PayPal's new policy, if you want to cancel a purchase for an order that has not yet been shipped, the handling fee is 5% of the total order amount.

For quality problems, all return shipping costs will be borne by Battlite , including but not limited to products that are damaged when they arrive, products that cannot be repaired, we sent the product by mistake, and the wrong sending address. For returns or exchanges due to your fault, you will be responsible for the return shipping costs. You can only charge shipping once (including returns); there will be no handling fee when you return the product.

For returns and refunds requested more than 30 days for non-product quality issues, you will be responsible for the return shipping costs, and we will deduct a certain amount of shipping costs when making a refund.

Contact US

Please contact our customer service for more information you need.

Email:service@battlite.com